Control Centre Operator

Full-time (37 hours per week) Control Centre Operator contract to start ASAP.

Monday to Sunday

08:00-16:00

What is the Job?

• To provide a dedicated, sensitive and responsive service to all customers who are connected or approach the Control Centre.
• To respond to calls connected to the Control Centre and take the appropriate action to resolve them in line with policy and procedure, for example attending on site.
• To activate the Emergency Plan should the need arise.
• To work together as part of a team, ensuring continuity of the service, to provide a 24 hour service every day of the year, by operating a shift system. Also to provide short notice, emergency cover in the event of unforeseen absences of colleagues.
• To maintain up- to-date and accurate records of all residents, calls, incidents and equipment connected with the Control Centre, demonstrating in all cases that policy and procedures were followed and describing the final outcome.

What are the requirements?

• Must be able to work 12 hours day shifts on a rolling rota basis.
• Customer service skills and accurate record keeping is required.
• CCTV is no longer a requirement.

Disclaimer: On applying for this vacancy, you agree that your personal details will be passed onto our client, (or any third parties we have dealings with) for their consideration of your suitability for the role. I acknowledge that it is my responsibility to notify teqniq Limited of any hirer who I do not want my details to be passed onto.