Housing Officer

Full-time (37 hours per week) Housing Officer contract to start on 11-04-22 until 31-08-22 with a possible extension.

Monday to Friday

09:00-17:00

What is the Job?

• The Housing Officer is expected to help tenants meet their responsibilities in order that they can sustain their tenancies as outlined in their tenancy agreement whilst delivering excellent customer service. Housing Officers support their customers by providing budgeting advice, assistance with maximising income, tackling anti-social behaviour, working as part of the multi-agency team involved with a family and advising tenants on how to maintain their homes and keep their gardens in good repair. The Housing Officer will take appropriate tenancy enforcement action when proportionate and necessary to do so.
• Our service is shaped by understanding what matters to our customers and what they need from the Housing Service. Many of our work processes have, in recent years, been redesigned and will continue to change in response to customer and legislative demands.
• There are 7 area Housing Offices and you could be based at any one of these providing housing management on a patch of approximately 250 local authority homes.

What are the requirements?

1. Have experience of working with tenants in a challenging front-line service and be comfortable visiting customers in their home.
2. Be pro-active and highly motivated with the ability to work quickly, accurately and consistently when under pressure. Be able to demonstrate how you have changed your working practice to reflect the dynamic character of the housing environment.
3. Be able to work independently in a focused, diligent and transparent manner.
4. Manage your time effectively and be able to manage conflicting priorities appropriately.
5. Be able to listen to the demands of the customer, prioritise and respond accordingly, whilst tailoring your approach to the needs of different individuals.
6. Have the ability to converse at ease and build a positive rapport with customers, identifying any vulnerabilities they have and demonstrate how this has resulted in a positive impact and outcome in maintaining their tenancy.
7. Demonstrate examples of how you have provided help and support to our customers to enable them to meet their responsibilities as a tenant and actions you have taken as a consequence of a tenant not adhering to the tenancy agreement.
8. Have experience of using your sound judgement to make informed decisions regarding the cases you manage and being able to consider all the facts of a case, including working with others and utilising other resources to achieve the right result for customers.
9. Be able to communicate in writing to customers, including the use of emails and have experience of preparing documents to be used in case conferences or as evidence in court.
10. Be confident with speaking in public, including representing the local authority at Court hearings (usually without legal representation) and at multi-agency case conferences.
11. Be competent with using Microsoft software including: Excel, Word and Outlook and be able to use IT systems to keep clear, accurate, concise and methodical records.
12. You may need to have the use of a car for the role, so it would be an advantage if you have a current driving licence and daily use of a vehicle.
13. You may be expected to work from any of the 7 area offices and carry out work outside of office hours as per the needs of the service and customer.

Disclaimer: On applying for this vacancy, you agree that your personal details will be passed onto our client, (or any third parties we have dealings with) for their consideration of your suitability for the role. I acknowledge that it is my responsibility to notify teqniq Limited of any hirer who I do not want my details to be passed onto.